COVID-19 FAQS and updates | C&K - childcare and kindergarten

COVID-19 FAQS and updates

Updated: January 10 2022

Definition of a Close Contact 

The Queensland Department of Education has advised that based on the latest definition of a Household-like contact, Early Childhood settings are not considered household like or a residential care facility. 

Under this definition, children, educators and family members who attend at the same time as a positive case are not considered close contacts.

This means that

  • Anyone in attendance at the same time as a positive COVID case will not need to isolate or quarantine – unless directed to do so by a Public Health Authority or unless they develop COVID symptoms.
  • C&K will not need to close a centre due to a positive case, unless specifically directed by Queensland Health.

Reasons we may need to close a centre due to COVID-19:

  • We are directed to by Queensland Health
  • We are unable to meet legal staffing ratios due to critical workforce shortages (staff requiring to self-isolate or quarantine)

In this event, we will give as much notice as possible but cannot guarantee that last minute changes may be necessary.

Please know that we are doing everything within our powers to recruit suitably qualified staff and ensure workforce supply.

Updated Test and Isolate Protocols 

Click here to learn more about the new Test and Isolate National Protocols


COVID-19 Vaccination Mandate for early childhood education and care centres.

From 23 January 2022, all workers in schools, kindergartens and childcare centres must be fully vaccinated against COVID-19.

The Queensland Government website has more information about COVID-19 Vaccination requirements for workers in high-risk settings such as Kindergarten and Childcare centres.

Read more here.

All families and authorised contacts do not need to be vaccinated to visit our centres to drop off and pick up children.

The Public Health Directive does include families and carers if they are volunteering alongside our teachers and educators to support the delivery of the educational program (for example on excursions).

Hotspots and Contact Tracing

You can find the most update to date information about hot spots and border zone areas here. 

You can Sign up to the Queensland Health newsletter to stay informed about the latest public health directions regarding coronavirus (COVID-19).

Changes to Queensland's border restrictions at 80% fully vaccinated

From 1am AEST Monday 13 December 2021, Queensland’s border restrictions will ease further, following Queensland achieving 80% of the eligible population fully vaccinated.

Read more here.

General COVID-19 FAQs

My child, myself or someone else in our household has:

  • Tested positive to COVID-19
  • Been directed to self-isolate/ quarantine

What do I need to do?

Please inform your centre Director and also email

Isolation for confirmed cases and quarantine for close contacts

Click here to access the most up to date requirements.

Why am I asked to keep my child home if they are unwell or to pick them up if they are displaying symptoms similar to COVID-19?

Due to the current concerns about the transmission of disease children who have any illness or flu like symptoms including, but not limited to, runny nose, fever, diarrhea, cough, or sore throat, are not allowed to stay at the centre. We will follow our Exclusion due to Illness Procedure, which is available on our website.

If your child or your household is directed to quarantine or self-isolate – your child cannot attend a kindergarten or childcare setting until the isolation/quarantine order is lifted by the Public Health Unit.

Is it still safe for my child to attend?

The Australian Health Protection Principal Committee (AHPPC) advised on 6 April 2020 that early childhood education and care services are essential services and should continue to operate with appropriate risk mitigation strategies. At C&K, we have put in place additional measures to protect children and staff. This includes increased handwashing, environmental cleaning and where possible, practising social distancing. Please read our COVID-19 Commitment Statement (PDF) to learn more about what we are doing to support the health and wellbeing of everyone attending our centres.

In accordance with AHPPC recommendations, staff, children, and visitors must not attend their centre if they are unwell.

My child has complex medical needs, is it safe for them to attend?

The Department of Health advises if your child has complex medical needs, please ask your health practitioner whether it is appropriate for your child to attend an early childhood education and care centre.

My child is being tested for COVID-19; can they attend before we get the results?

No. If your child is being tested for COVID-19, they will not be able to attend the centre until we are advised of a negative test result, are well, and no longer displaying symptoms consistent with COVID-19.

If someone my child lives with is being tested for COVID-19, but my child is not being tested, can my child still attend?

Yes, unless otherwise advised by your doctor, the testing clinic, or Public Health, your child can continue to attend. However, the person being tested will not be permitted to enter the centre until they have received a negative test result, are well, and no longer displaying symptoms consistent with COVID-19.

My child is sick, needs to be isolated, or we want to keep them at home. Will we still have to pay fees? 

Yes, regular fees apply for enrolled days whether your child attends or is absent.

For centres eligible to claim CCS (childcare, outside school hours care or extended hours kindergarten) will the days my child is away count towards the 42 allowable absences?

No. Centres in Southeast Queensland under lockdown will have additional allowable absences applied from 31 July until the end of the lockdown. Government have advised they will backdate the additional allowable absences for these services to the start of the lockdown.

DESE Early Childhood

Ministers release