C&K Policies and Procedures

C&K policies and procedures reflect current best practice, recommended guidelines and the requirements of the Education and Care Services National Law and Regulations. C&K policies and procedures are developed and reviewed through a consultative process with input from families, educators and relevant agencies including government departments. Families are encouraged to contribute to policy review by emailing policyfeedback@candk.asn.au.

Families are encouraged to approach their service Director if they have a policy question. Alternatively, please contact the C&K Quality and Regulation Team (nqf@candk.asn.au / 07 3513 2597)

FEES (Branch Centres Only)

During and throughout enrolment, C&K will provide families with information on how, when and what fees are applicable.

• Fee policy Updated 7 Jan 2021
• Centrepay Application Form Updated 18 Jan 2021

CHILDREN'S HEALTH, SAFETY AND WELLBEING

C&K have a number of procedures that support children's health, safety and wellbeing, including:

HEALTH

• Nutrition and food safety
• Exclusion due to illness
• First Aid
• Medication
• Medical conditions
  • Medical Management Plan Template
• Asthma
  • Asthma Management PlanTemplate
• Anaphylaxis and allergies
  • ​Anaphylaxis Management Plan Template
  • Allergic Reactions Management Template
• Diabetes
  • Medical Management Plan Template
• Epilepsy and Seizures
  • ​Epilepsy Management Plan Template

SAFETY

• Child health and safety
• Workplace health and safety
• Access, arrival and departure
  • ​Additional emergency contact form
• Sun safety
• Emergency and evacuations
• Excursions
• Water safety
• Incident Reporting
• Incident Reporting (Affiliates)
• Sleep, rest and relaxation

CHILD PROTECTION
C&K acknowledges that protecting children's safety and wellbeing is everyone's responsibility. Early Childhood educators are mandatory child protection reporters.

• Child Protection Policy
• Reporting an allegation of child harm occurring within a C&K centre
• Responding to, and reporting, child protection concerns (outside a C&K centre)

INTERACTIONS AND RELATIONSHIPS

• Supporting relationships and partnerships
• Guiding children's behaviour Updated 16 October 2020

Relationships are fundamental to children's learning. Relationships influence how they learn and how they feel about themselves and others. Collaborative partnerships involve educators working with families, other educators and professionals.

GOVERNANCE AND SERVICE MANAGEMENT

C&K have a number of policies and procedures which support the effective service governance and management, including:

• Privacy Policy Updated 8 December 2020
  • Branch centres: Use of Children's Images Guideline, Use of Children's Images - Permission form 
  • ​Affiliated centres: Use of Children's Images Guideline, Use of Children's Images - Permission form
• Code of Conduct - Staff
• Code of Conduct - Parents - This code applies to parents, carers, guardians and family members of children enrolled in a C&K program. 
• Court Order Policy
• Child Enrolment and Orientation
  • Branch centres: Enrolment and Orientation Procedure Updated 15 December 2020
  • Affiliated centres: Enrolment and Orientation Procedure
• Visitors
• Volunteers, students and external contractors
• Social media
• Responsible Persons
• Feedback and complaints Updated 20 Jan 2021
• Whistleblower Policy
• Whistleblower Guidelines

​C&K values feedback and encourages families to share any concerns they may have. 

Feedback can be shared:

• in person by speaking to the service Director of relevant C&K centre,
• in writing via email (feedback@candk.asn.au) or completing an online form, or
• by telephoning the relevant C&K centre / site or C&K Central (07 3552 5300)